About Us
Shopping With Confidence
Refund Policy
7-day returns on eligible items
Effective Date: 6 August 2026
At IMSRA Electronics, customer satisfaction is important to us. We strive to provide high-quality electronic products and a smooth shopping experience. Please read our Return, Replacement & Refund Policy carefully before making a purchase.
1. Return Eligibility
You may request a return or replacement if:
- You received the wrong product.
- The product arrived damaged during shipping.
- The product is defective or not functioning upon arrival (DOA – Dead on Arrival).
- The product has a manufacturing defect covered under the applicable warranty.
To be eligible, you must contact us within 7 days of receiving your order.
2. Return Conditions
To qualify for a return or replacement:
- The product must be unused and in its original condition.
- The product must be returned with its original packaging, accessories, manuals, warranty cards, and invoice.
- Products showing signs of misuse, accidental damage, liquid damage, or unauthorized repair will not be accepted.
- Returns without proof of purchase may be declined.
3. Non-Returnable Items
The following items cannot be returned or exchanged unless they are defective upon delivery:
- Products damaged by customer misuse.
- Products with missing accessories or original packaging.
- Software, digital products, or downloadable content (if applicable).
- Clearance, promotional, or special-discount items (unless defective).
- Products marked as “Final Sale.”
4. Replacement Policy
If your product is eligible for replacement:
- A replacement will be provided for the same product, subject to stock availability.
- If the same product is unavailable, we may offer an equivalent product or store credit after discussing available options with you.
5. Refund Policy
Refunds are provided only in the following situations:
- The ordered product is unavailable after payment.
- A replacement cannot be provided for an approved defective product.
- The order is canceled before shipment.
- Any other situation approved by IMSRA Electronics.
Approved refunds will be processed using the original payment method whenever possible. Please allow 7–14 business days for the refund to appear, depending on your bank or payment provider.
6. Shipping Charges
- Shipping charges are non-refundable unless the return is due to our mistake or a defective product.
- If a return is requested for reasons other than our error, the customer may be responsible for return shipping costs.
7. Warranty Claims
Many products sold by IMSRA Electronics include an official manufacturer or brand warranty. After the return or replacement period has expired, warranty-related issues should be handled according to the manufacturer’s warranty terms. Our customer support team will gladly assist you with the warranty claim process.
8. Damaged or Incorrect Orders
If you receive a damaged product, an incorrect item, or an item with missing accessories, please contact us within 48 hours of delivery and provide:
- Your Order Number
- Photos of the product
- Photos of the packaging
- A brief description of the issue
This helps us resolve your request as quickly as possible.
9. How to Request a Return or Refund
To initiate a return, replacement, or refund request, please contact our customer support team and include:
- Order Number
- Customer Name
- Contact Number
- Reason for the request
- Photos or videos (if applicable)
Our team will review your request and provide further instructions. Please do not send any product back without receiving approval from our customer support team. Products returned without prior authorization may not be accepted.
10. Changes to This Policy
IMSRA Electronics reserves the right to modify or update this Return, Replacement & Refund Policy at any time without prior notice. Any changes will become effective immediately after being published on our website.
11. Contact Us
If you have any questions regarding returns, replacements, or refunds, please contact us:
IMSRA Electronics
Phone / WhatsApp: +92 300 4907045
Email: imsraelectronics@gmail.com
Website: imsraelectronics.com
Shipping Policy
Delivery times and charges
At IMSRA Electronics, we aim to process and deliver customer orders safely and efficiently across our available delivery areas in Pakistan.
1. Order Processing
After receiving your order, we may verify your order details before dispatch.
Processing time may vary depending on:
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Product availability
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Order volume
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Customer verification
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Payment method
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Delivery location
Orders may not be dispatched until required verification or payment confirmation has been completed.
2. Delivery Areas
We deliver to locations within Pakistan where our courier or logistics partners provide service.
Certain remote or restricted areas may have limited delivery availability.
If delivery is unavailable to your location, we may contact you to discuss available options.
3. Delivery Time
Estimated delivery times may vary depending on:
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Delivery destination
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Product availability
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Courier service
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Weather
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Public holidays
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Unforeseen circumstances
Any delivery estimate provided at checkout or during order confirmation is an estimate and not an absolute guarantee unless specifically stated otherwise.
4. Shipping Charges
Shipping charges, where applicable, may depend on:
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Delivery location
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Product size and weight
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Order value
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Delivery method
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Promotional offers
Applicable shipping charges will be communicated during the ordering process.
5. Order Tracking
Where tracking information is available, customers may receive a tracking number or delivery update through the available communication channel.
Tracking information is generally provided by the relevant courier or logistics provider.
6. Incorrect Delivery Information
Customers are responsible for providing accurate:
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Name
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Phone number
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Address
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City
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Delivery instructions
IMSRA Electronics may not be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
7. Delayed Deliveries
Delivery delays may occur because of:
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Weather
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Traffic
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Public holidays
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Courier operational issues
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Security restrictions
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Incorrect addresses
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High order volumes
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Other circumstances outside our reasonable control
We will make reasonable efforts to assist customers with delayed orders.
8. Receiving Your Order
Customers should inspect the package when possible.
If the package appears significantly damaged, please document the condition and contact IMSRA Electronics as soon as reasonably possible.
9. Missing or Damaged Orders
If your order is missing, damaged, or contains an incorrect product, please contact our customer support team with:
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Order number
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Customer name
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Phone number
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Description of the issue
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Relevant photographs or videos where applicable
We will review the matter and provide the appropriate resolution according to our policies.
10. Contact
For shipping-related questions:
IMSRA Electronics
Website: imsraelectronics.com
Email: imsraelectronics@gmail.com
Phone/WhatsApp: +92 330 0490702
Business Address: Darwesh Bazar, near MCB Bank, Sita Road
Hasil Khoso Chowk, Bypass Road, Mehar
Main Road K.N Shah, UBL Bank near MCB Bank
Privacy Policy
How we handle your details
At IMSRA Electronics, we respect your privacy and are committed to protecting the personal information you provide when you visit our website, place an order, create an account, contact us, or use any of our services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you.
By using imsraelectronics.com, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect different types of information depending on how you interact with our website and services.
1.1 Information You Provide to Us
When you create an account, place an order, contact us, subscribe to our updates, or otherwise interact with IMSRA Electronics, you may provide information such as:
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Full name
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Phone number
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Email address
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Billing address
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Shipping/delivery address
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City and postal code
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Account login information
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Order and purchase details
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Product preferences
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Customer service communications
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Information provided through contact forms
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Reviews, feedback, and other content you voluntarily submit
We only request information that is reasonably necessary to provide our services.
2. Payment Information
When you make a purchase, payment information may be processed through our payment partners or financial institutions.
Depending on the payment method, this may include information required to process your transaction.
IMSRA Electronics does not intentionally store complete payment card details such as your full card number, CVV, or PIN on our servers when payment processing is handled by a third-party payment provider.
Payment providers may have their own privacy policies and security practices.
3. Information Collected Automatically
When you visit our website, certain technical information may automatically be collected, including:
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IP address
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Browser type and version
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Device type
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Operating system
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Pages visited
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Products viewed
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Search queries
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Referring website
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Date and time of visits
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Website interaction data
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Cookies and similar technologies
This information helps us understand how customers use our website and improve its performance, security, and functionality.
4. Cookies and Similar Technologies
IMSRA Electronics may use cookies, pixels, tags, and similar technologies.
Cookies may be used to:
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Keep products in your shopping cart
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Remember your preferences
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Maintain login sessions
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Understand website traffic
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Improve website performance
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Analyze customer behavior
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Personalize your experience
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Measure advertising performance
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Prevent fraudulent or unauthorized activity
You can control or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.
5. How We Use Your Information
We may use collected information to:
Order Processing
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Process and fulfill orders
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Confirm purchases
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Arrange delivery
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Provide order updates
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Process returns, exchanges, and refunds
Customer Service
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Respond to inquiries
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Resolve complaints
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Provide technical or product assistance
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Communicate regarding your orders
Website Improvement
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Improve our website
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Improve products and services
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Analyze website usage
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Identify technical problems
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Develop new features and services
Security and Fraud Prevention
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Detect suspicious activity
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Prevent fraud
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Protect customer accounts
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Protect our website and systems
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Enforce our terms and policies
Marketing
Where permitted, we may use your information to send:
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Promotional offers
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Discounts
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New product announcements
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Special campaigns
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Information about our products and services
You may unsubscribe from promotional communications at any time.
6. Sharing Your Information
We do not sell your personal information to third parties for their independent marketing purposes.
However, we may share information when reasonably necessary to operate our business.
Service Providers
We may share relevant information with trusted service providers such as:
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Courier and delivery companies
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Payment processors
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Website hosting providers
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IT and technical service providers
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Customer support platforms
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Analytics providers
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Marketing and advertising service providers
These providers may only receive information necessary to perform their services.
Legal Requirements
We may disclose information when required to:
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Comply with applicable law
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Respond to legal requests
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Protect our rights or property
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Prevent fraud or abuse
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Protect the safety of customers, employees, or others
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Investigate suspected unlawful activity
7. Advertising and Analytics
We may use third-party advertising and analytics technologies to understand website activity and measure the effectiveness of our marketing campaigns.
These technologies may include services such as:
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Google Analytics
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Google Ads
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Meta advertising technologies
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TikTok advertising technologies
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Other analytics or advertising platforms
These services may collect information about your interactions with our website in accordance with their respective privacy policies.
You may be able to manage certain advertising preferences through the relevant third-party platform or your device/browser settings.
8. Order and Delivery Information
When you place an order, we may need to provide relevant customer information to our delivery or logistics partners.
This may include:
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Customer name
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Phone number
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Delivery address
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Order number
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Delivery instructions
This information is provided so that your order can be successfully delivered.
9. Customer Reviews and User Content
If you submit a product review, testimonial, comment, image, or other content to IMSRA Electronics, you understand that the content may be displayed publicly on our website or other IMSRA Electronics marketing channels where applicable.
Please avoid including sensitive personal information in publicly submitted content.
10. Communications
We may contact you through:
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Phone
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SMS
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WhatsApp
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Email
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Website notifications
Communications may relate to:
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Order confirmation
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Delivery updates
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Payment or account information
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Returns and refunds
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Customer support
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Security notifications
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Promotional offers, where permitted
Transactional communications may still be sent when necessary to complete or manage your order, even if you have opted out of promotional messages.
11. Data Security
We take reasonable administrative, technical, and organizational measures to protect personal information against:
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Unauthorized access
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Unauthorized disclosure
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Loss
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Misuse
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Alteration
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Destruction
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
You are responsible for keeping your account credentials confidential and should notify us if you believe your account has been accessed without authorization.
12. Data Retention
We retain personal information for as long as reasonably necessary for purposes such as:
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Processing orders
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Providing customer service
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Maintaining business records
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Resolving disputes
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Preventing fraud
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Meeting legal or regulatory obligations
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Enforcing agreements
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable requirements.
13. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
14. Third-Party Websites
Our website may contain links to third-party websites, services, social media platforms, or other online resources.
We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party service you visit.
15. Your Privacy Choices
Depending on applicable law, you may have rights regarding your personal information, including the ability to:
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Request access to certain personal information
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Request correction of inaccurate information
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Request deletion where applicable
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Withdraw certain consents
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Opt out of promotional communications
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Manage cookies through your browser
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Ask questions about how your information is used
Some information may need to be retained when required for legal, security, accounting, fraud-prevention, or legitimate business purposes.
To make a privacy-related request, please contact us using the details provided below.
16. Promotional Communications
If you no longer wish to receive promotional emails or messages from us, you may unsubscribe using the available unsubscribe option or contact us directly.
Please note that opting out of marketing communications does not necessarily stop important transactional or service-related communications.
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in:
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Our services
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Website functionality
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Business practices
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Technology
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Legal or regulatory requirements
When we make changes, we may update the "Last Updated" date at the beginning of this policy.
We encourage you to review this page periodically.
18. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the way IMSRA Electronics handles personal information, please contact us.
IMSRA Electronics
Website: imsraelectronics.com
Email: imsraelectronics@gmail.com
Phone/WhatsApp: +92 330 0490702
Business Address: Darwesh Bazar, near MCB Bank, Sita Road
Hasil Khoso Chowk, Bypass Road, Mehar
Main Road K.N Shah, UBL Bank near MCB Bank
19. Acceptance of This Privacy Policy
By accessing or using the IMSRA Electronics website, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described in it, subject to applicable law.
IMSRA Electronics reserves the right to update this Privacy Policy when necessary.
What We Stock
Air Conditioners & Air Coolers
Inverter split units and evaporative coolers.
BrowseRefrigerators & Deep Freezers
Glass door, inverter and twin-door models.
BrowseLED Televisions
Smart and Google TV panels.
BrowseWashing Machines
Automatic, semi-auto and twin tub.
BrowseKitchen Appliances
Air fryers, blenders and sandwich makers.
BrowseSolar & Home Essentials
Solar panels and vacuum cleaners.
BrowseReal Stock
Held in our own showroom, not a catalogue
Manufacturer Warranty
On every appliance we sell
Nationwide Delivery
Shipped anywhere in Pakistan
Talk Before You Buy
Call or WhatsApp +92 330 0490702